Cancel/Change Order Policy

Order Changes & Cancellations

We believe clarity builds trust. If you’ve placed an order and need to make a change, we’re here to support you — simply, promptly, and transparently.

Change of Mind? Let Us Know Early

You can request to cancel or modify your order within 4 hours after placing it. After that, your order may already be in process and can’t be altered.

To make a request, please contact us through either of these channels:

Include your order number and details you’d like to change. We’ll do our best to help — as long as the request comes in within the 24-hour window.

Please Review Before You Submit

  • Shipping Address: Ensure it’s complete and correct. Orders shipped to the wrong address due to input error are the buyer’s responsibility.
  • Returned Packages: If your package is returned because of address issues, reshipping costs may apply.
  • Customized Orders: Personalized or made-to-order items may not be eligible for cancellation once placed.

We’re Here If You Need Help

Have a question or concern? Our support team is available during the following hours:

  • Hours: Monday–Friday, 9:00 AM – 6:30 PM (EST)
  • Email:
  • Phone:

We’re committed to transparency and service. Thanks for choosing .