FAQ

Welcome to the Weave Wisp FAQ section. Below you’ll find answers to the most commonly asked questions about our products, orders, shipping, returns, and more.

1. How can I contact Weave Wisp?

You can reach us via:

  • Weave Wisp
  • Address: 1130 Irving Ave, Glendale, CA 91201, United States of America
  • Phone: +1-443-350-7222
  • Email: support@weavewisp.com
  • Support Hours: Monday to Friday | 9:00 AM – 5:00 PM (EST)

2. What countries do you ship to?

Currently, we ship to customers within the United States only.

3. How long will it take to receive my order?

Standard Shipping:

  • Estimated delivery time: 15–23 business days

Fast Shipping:

  • Processing time: 1–2 business days
  • Handling time: 7–10 business days
  • Delivery time after handling: 7–10 business days
  • Additional fee: $19.99

4. How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking link. Please allow up to 3 business days for tracking information to become available.

5. What is your return policy?

We accept returns for both defective and non-defective products within 180 days of delivery.

  • Products must be in new or slightly used condition
  • Returns are processed by mail using the prepaid return label included in your package
  • No restocking fees apply

Read the full policy here: Return Policy

6. How long does it take to receive a refund?

Once your return is received and approved, your refund will be processed within 2 business days to your original payment method. You’ll receive a confirmation email once it’s done.

7. Can I exchange a product?

Yes — we accept exchanges for size, color, or product replacements within 180 days of delivery. Follow the same steps as a return and indicate the replacement details in your request.

8. Do you charge for return shipping?

No. All returns within the United States include a prepaid return label at no additional cost.

9. What should I do if I receive a defective or wrong item?

Please contact our support team immediately at support@weavewisp.com with your order number and a photo of the issue. We’ll resolve it promptly with a replacement or full refund.

10. Do you offer order cancellations?

If your order has not yet been processed, you may request a cancellation by contacting our customer support team as soon as possible.
Once an order has been shipped, it cannot be canceled.

11. Will there be delays during holidays?

Yes — please note that during public holidays or peak sale seasons, processing and delivery times may be slightly extended.

12. Are your products covered by warranty?

Unless otherwise stated, our products are covered by our 180-day return and exchange policy. We do not currently offer extended warranties.

Still have questions?

Reach out to us at support@weavewisp.com — we’re happy to help.